Grab33 Privacy Policy — Malaysia User Information Protection
Your privacy is our priority. This policy clearly explains how grab33 collects, uses, stores, and protects your personal information as a platform user in Malaysia. Please read this document carefully before using our services.
Information We Collect
When you register and use the grab33 platform, we collect several categories of information to ensure a safe and seamless experience. This includes:
- Account information: full name, email address, phone number, date of birth, and the password you set when creating your account.
- Payment information: transaction details in MYR, including the deposit and withdrawal methods you use such as local bank transfers and e-wallets. We do not store full card numbers — this sensitive information is handled by approved payment processors.
- Device and browser information: device type, operating system, IP address, browser type and version are collected automatically for security purposes and to detect suspicious activity.
- Usage data: gaming records, betting history, session duration, pages visited, and in-platform interactions are logged for service improvement purposes.
- Cookies and tracking: we use cookies and similar technologies to maintain your login session, remember your preferences, and understand usage patterns in aggregate.
You are not required to provide all information; however, certain details such as your email address and identity verification information are mandatory for registration and transactions.
Why We Use This Information
Grab33 uses the information collected for clear and legitimate purposes only. We do not use your data beyond what is stated here.
Processing registration, identity verification, and managing your account including deposit and withdrawal transactions in MYR.
Detecting and preventing fraud, unauthorised access, and activities that violate grab33's terms of use.
Handling your enquiries and complaints more efficiently using relevant account information.
Analysing usage patterns in aggregate to improve the platform's interface, performance, and offerings.
Cookies, Tracking & Session Data
Grab33 uses first-party cookies to ensure the platform runs smoothly. These cookies are necessary to maintain your login session, save your language preferences, and keep your active session secure. Without these essential cookies, certain platform features may not work as intended.
In addition to functional cookies, we also use analytics cookies to understand how users interact with the platform — including the most frequently visited pages, session duration, and common navigation paths. This data is collected in aggregate and is not used to identify individuals personally.
You can manage your cookie preferences through your browser settings. However, disabling all cookies may affect certain grab33 platform features. We recommend keeping essential functional cookies enabled for a smoother experience.
Data Storage, Security & Third-Party Sharing
All grab33 user data is stored in a server environment protected by SSL encryption and the latest technical security measures. Access to personal data is restricted to staff who require it to perform their duties only. All staff are bound by strict confidentiality agreements.
Grab33 does not sell, rent, or share users' personal information with third parties for marketing purposes. Information may only be shared with approved payment processors to facilitate transactions, or with lawful authorities where required under applicable Malaysian law.
Data retention periods depend on service requirements and applicable legal obligations. Active account data is retained for as long as the account remains active. Following account closure, certain data may be kept for the period required by law before being securely deleted.
Your Rights as a User
As a grab33 user in Malaysia, you have certain rights regarding your personal information. We are committed to respecting and facilitating the exercise of these rights.
You have the right to request a copy of the personal information we hold about you. Contact our support team to submit a data access request.
If you find that your information is inaccurate or incomplete, you have the right to request a correction. Basic details can be updated directly through your account settings.
You may request the deletion of your account and personal data, subject to legal retention obligations that may prevent the immediate removal of certain records.
To exercise any of the rights above, please contact the grab33 support team by email at [email protected]. We will process your request within a reasonable timeframe and provide a written response. If you have any privacy-related enquiries, our FAQ also contains helpful guidance.
Policy Changes and How to Contact Us
Grab33 reserves the right to update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Users will be notified of any material changes via in-platform notifications or their registered email. Continued use of the platform after changes are published will be considered acceptance of the updated policy.
The effective date of the current policy is as shown at the top of this page. We encourage you to review this page periodically to stay informed of how we manage your information.
Email: [email protected]
We will respond to privacy enquiries within 3 business days.